Shopping FAQ

Please kindly try again or change a method of payment as the network may not be stable. If the payment is still declined, please contact our Customer Service Center.

Don’t worry! We recommend that you open the package to take a look at the product. These parts are well compacted and packed from the inside. Probably the product is still good. If there are any issues, please contact us as soon as possible.

Yes! Our free refund and replace period is 30-days. You have to bear the cost of delivery if there are no quality issues with the product. If you have decided to apply for a refund, please contact us beforehand. Thanks!

We accept credit cards, debit cards, PayPal.

Credit cards include Visa, MasterCard, JCB, Discover and Diners. Please note that our global processing service does not accept cards issued by local banks without aforementioned logos. In this situation, we recommend you use PayPal instead.

PayPal: Once you have signed up your PayPal account, you can use our PayPal shortcut to accelerate your payment process.

Debit cards include Visa, MasterCard and Visa Electron

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receipt, provided it is unused and in its original packaging.

We offer a 12-month warranty for all products. It covers most manufacturing defects, such as faulty stitching, broken zippers, or fabric flaws. If you encounter any issues, please contact us for a replacement or refund.

Yes, orders can be modified or canceled within 24 hours. Please contact our customer service for assistance.

Sale and clearance items are typically considered final sale and are not eligible for return or exchange unless they arrive damaged or defective. If your item is faulty, please contact our customer service team, we will arrange for a replacement or refund.

You can enter the discount code during the checkout process on the payment page.

We offer standard and express shipping options. The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it( Generally 1-3 days）
Shipping time = the time between when your order has been shipped and delivered to you.

Expedited Delivery (3-5 Business Days) — £5.99
Standard Delivery (7-10 Business Days) — Free

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

All items are guaranteed to be delivered in 20 days.If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Yes. You can change the address within 24 hours by contacting our support team.

It may take 1-2 business days for the tracking information to be updated. If there are any issues, feel free to contact us.

Currently, we only ship within the UK. We are planning to offer international shipping soon. Please subscribe to our newsletter or follow us on social media for updates.

Yes, all orders come with free standard shipping, which typically takes 7-10 business days. For those requiring faster delivery, we provide an expedited shipping option at a cost of £5.99, with an estimated delivery time of 3-5 business days.

Yes, you will receive a confirmation email with your order details shortly after completing your purchase.